Terms & Conditions

All Hands Working Massage

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Massage Service Refund & Cancellation Policy

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At All Hands Working Massage, we value your time and ours. To ensure fairness and availability for all clients, the following policy applies to all appointments and events:

 

No Refund Policy

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All bookings are non-refundable. Once an appointment or event is scheduled, payment secures your time slot and therapist availability.

 

Service Guarantee

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If your therapist arrives and is unable to perform the massage due to circumstances within our control (e.g., equipment failure or therapist issue), you will receive:

• A full refund, or

• The option to reschedule at no additional cost

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Client Responsibility

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If a session cannot be completed due to client-related circumstances, including but not limited to:

• Intoxication or impairment by drugs or alcohol

• Inappropriate behavior

• Unsafe or unsanitary environment

• Failure to provide adequate space for service

The session will be terminated immediately, and no refund will be issued. Full payment will still be required.

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Late Arrivals & No-Shows

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• Late arrivals may result in a shortened session, with the full fee still applied

• No-shows or missed appointments are non-refundable

 

Cancellations & Rescheduling

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• 24-hour notice required

• Cancellations made outside the notice window may be eligible for one-time rescheduling, at our discretion

• Same-day cancellations are non-refundable

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Agreement

 

By booking with All Hands Working Massage, you acknowledge and agree to this refund and cancellation policy.

We appreciate your understanding and cooperation in maintaining a safe, professional, and respectful environment for all services.